News, guides and tips on how to get more from Sugester.
Today's case study features our "longest-standing" client - InvoiceOcean. We'll talk about how, over time, their customer service department underwent a (r)evolution - with Sugester.
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One module for both agile and waterfall project management? See for yourself that it's possible.
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Today's article is about the agile methodology and how agile project management looks in Sugester.
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Since 2016, over 200 companies have already used the Client Portal. What makes the Portal so popular among our customers?
Read moreSince 2016, when the Client Portal was created, over 200 companies have already used its capabilities. The answer to its popularity is simple: clear interface, intuitive operation, CRM integration, and no additional costs.
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More than once in our conversations with clients we hear the question: "Are you planning to use the mail module in Sugester?" - "No, we weren't planning to. We use a different provider. Is it necessary?" It's not necessary, but just how useful it is and how many possibilities it opens up - that's what today's article is about.
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Implementing VoIP telephony lets you take control of phone handling in your company, reduce costs, and expand your reach. With it, you have full visibility into calls, know which clients are calling, what they're talking about, and how long. You can also easily track call statistics and monitor your support team's work.
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Holidays can be an organizational challenge for a company - often the entire team is waiting to go on vacation in a short period. From the company's perspective, vacations should not affect the quality of service. How to communicate with the client during the holiday season and what to do to prevent chaos in the team while ensuring the client is served professionally and on time?
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In 2022, almost 49% of emails sent worldwide were identified as spam (statista.com), and nearly 96% of phishing attacks are conducted using email (mailmodo.com). So how can you ensure the best possible deliverability of your emails and protect yourself from fraud?
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